Terms and Conditions

Since every product is handmade on request, the average lead time is 30 working days.

Taxes and customs fees

All goods delivered within most of the EU countries included VAT.

All orders outside EU are not taxable.

The current VAT rate for EU is 22%.

Custom fees, import duties or any associated penalties are of the sole responsibility of the buyer.

What if something is broken?

We always place the utmost care packing our products but, after the item is been shipped, the delivery becomes a responsibility of the carrier.

To ensure your satisfaction our deliveries are always covered by a full insurance.

If something arrives broken, all you have to do is email us the photos of the broken pieces and the packaging.

We will send you the replacement parts as soon as possible at no additional costs.

Duties of the customer

The customer must always sign on delivery as “goods received unchecked”.

After the delivery the customer must check the integrity of the goods and report any damage within the first two days from the delivery date.

The insurance pays only within the first 3 days (otherwise they might assume that the damage has occurred later).

The customer is also required to document the external signs of damage on the box which prove the damage was caused by the shipping company.

U.S. customers read here

According to the “Harmonized Tariff Schedule of the United States” custom fees are 4.5% of the total amount.

For your consideration, you can personally consult the table at the following website of the US International Trade Commission: http://hts.usitc.gov/

The heading for our products is “9405.91.60”.

Returns and refunds

The return can be accepted only if the following condition occurs:

If the product doesn’t correspond in any way to the technical characteristics indicated on the description and to the related photos MyVenetianChandelier will return the return sum paid by the customer at the time of the purchase, upon return of the item sent.

Only authorized returns will be accepted.

Shipping and handling charges are not refundable.

The customer is responsible for the shipping costs and any import duties or tax back to Italy.

The customer must enclose the proof of purchase and the returned goods must be in resale status, in the original package.

For further safety the customer should put the original box inside a new one and use an insured shipping service.

Since we are not responsible for lost returns, we suggest to use of a full insured delivery service, such as FedEx or UPS.

We do not refund for incorrect, mistaken or custom orders.

Order cancellation fees are 35% of the amount paid.

Due to the traditional handcrafting, the colors in the pictures may slightly differ from the real ones.

The dimensions specified are not inclusive of chain drop and ceiling fittings.

Force Majeure Event

We are not responsible for any non-fulfillment of the sales contract, if such non-fulfillment is caused by natural disasters, riots, national strikes, or other unforeseeable event beyond our control.

In the event of a force majeure event, we will try to adopt solutions that allow to remedy, or at least limit, the consequences of the case of force majeure.

Ordering problems

For any problems concerning orders, damaged, incorrect or missing articles, please get in touch with our support staff at:

Email: [email protected]

Or filling the form below: